Is this subject too soft?

Some might read this and think that the idea of energy is too soft, ambiguous to take seriously if we want to improve a group or organization.  Nothing could be further from the truth.  What kinds of people are most important to organizational success?  People with information? Influence? It turns out that people who energize others are at the center of predictably high areas of productivity--Rob Cross, Wayne Baker, and others have found that these energizers and the networks around them are as much as 4 times more likely to predict high productivity than other perspectives of organizational networks.

Starting to sound interesting?  Think of the people you know, and how you feel after an interaction with them.  Each individual feels something after an interaction with another, and those feelings can become very powerful.